Top Ten Things to Ask Before Hiring a Homecare Agency
1. How long has your company been in business?
Under our parent company, Executive Professional Outsourcing, our team has several years of experience working as a full service staffing agency dealing directly with healthcare facilities. Based on the demands of the industry and the current economic times more people are staying home and needing services. During 2008 (five years ago) we saw the need to expand our company to deliver top quality home health care services and became a full service home care agency in NJ.
2. Are you bonded and insured?
Yes, Expo Signature Homecare is fully bonded, licensed and insured.
3. How extended are your criminal and background checks?
At Expo Signature Homecare, all home health aides are subject to an extensive criminal and background and reference checks. In addition, our care staff members are licensed with the State of NJ and must supply copies of their license upon hiring.
4. Does your company have a Licensed Vocational Nurse or RN on staff?
At any given time there are two or three licensed Registered Nurse on staff providing home care services. Our nurses are crucial to our company in overseeing patients, supervising staff, identifying safety hazards, recognizing symptoms, observing special diets, and staff training. Our staff training includes emergency management, as well as infection control and universal precautions.
5. How do you select your employees?
Our staff is put through a series of testing as well as a comprehensive interview process, during which we not only evaluate their competency and professional skills, but also their compassion towards others, as well as their passion for the healthcare field. In addition, we perform several background checks and reference checks prior to hiring.
6. Can you send me information describing your services and fees?
We would be happy to provide you with any information needed to help you with your decision process. You may also visit our website @ www.exposignature.com
7. What is the company’s replacement policy or guarantee?
While our company works carefully to find the perfect home health aide for each client, we do understand that there may be rare times that a client will request someone new. We are more than happy to work with our clients to place a caregiver that they feel is the perfect “fit”.
8. What are your financial procedures? Are your rates negotiable?
Expo Signature Homecare works to get the best rates for our clients. In additional to private pay, we currently accept long term care insurance as well as a payment option. Additionally, we have a “Match your Budget Option” where we can try and work out a payment that fits a client’s budget. Our company recognizes that not everyone has the same budget and we are willing to work with them to find a price that is affordable. We accept MC, Visa and AmEx.
9. Would you mind providing me with references?
Our company is more than happy to provide references from present and past clients.
10. Can we set up a time to meet to discuss the details of my care needs?
Yes, definitely!! Expo Signature Homecare would be more than willing to come to your home or whatever setting you prefer to discuss our in home care assistance services.